FAQ’s

Both our Auckland and Queenstown mazes take on average 20-30 minutes to complete. However this differs from person to person or group to group.

There is no time limit so we encourage everyone take their time exploring the maze. It’s not just about finding your way out but enjoying their journey along the way!

Odyssey Sensory Maze is one way operational only.

Our emergency exits inside the maze make an early exit possible. Once you have used one of our emergency exits however, you are unfortunately unable to re-enter the maze.

Single entry allows you to enter into Odyssey to complete one lap of the sensory maze. For just $7 extra you can upgrade to our one hour unlimited re-entry option. This option allows you to re-enter the maze as many times as you choose within an hour period (ideal for revisiting your favourite rooms - or for those who tend to rush). This option also includes a pair of crazy goggles for you to wear inside Odyssey.

We suggest wearing something casual and comfortable and something you can easily maneuver in. Bear in mind we do have some physical challenges and quirky obstacles inside the maze so skirts and dresses aren’t probably the best idea!

No personal belongings can be taken into the sensory maze; this includes phones, cameras and other recording devices. We provide lockers in our reception area that all belongings can be stored in whilst you complete your sensory maze experience.

To prevent any items getting lost or broken, personal items are not permitted to enter the maze. However, we provide lockers in our reception area that all belongings can be stored in whilst you complete your sensory maze experience. This includes your shoes as shoes. Odyssey is both a hands-and-feet-on experience so footwear is not permitted inside the maze. You're more than welcome to wear your socks, or if you don't have socks you can purchase these from our front counter (whilst stocks last).

The maze isn't designed to be too challenging to complete. Whilst there are some obstacles to navigate, largely the path is easy to find ahead of you. The maze is supposed to be a fun activity to enjoy and not a competition or task to "beat". This is why we encourage every group to take their time and to enjoy the sensory maze journey.

Yes, of course, especially if you require them to see. If you wear glasses you will just want to take extra care when inside the maze keeping your hands out in front of your face wherever you can’t see or see which way to go. Also, take extra care through our obstacles as we won’t be responsible for loss or damage to personal property inside the maze.

We do have Odyssey merchandise for sale at both our Auckland and Queenstown mazes.

We often have customers who have autism visit the sensory maze and many of them love the sensory maze experience. We do want to point out however that Odyssey is not a typical "sensory room". Whilst Odyssey Sensory Maze is suitable for everyone the maze does include unusual sound and lighting effects and dark spaces that may frighten small children or those with autism. The choice whether to enter or not, is entirely up to you.

Each room inside Odyssey is unique, some larger and others smaller. At no point should you find yourself in a "squeeze" (tight space). However, the very nature of a sensory maze involves the rooms being designed to feel as though the rooms are different sizes and the idea is to explore and "Get Lost". If you feel this wouldn't be suitable for you, or others in your group, we suggest you 'err' on the side of caution regarding entry. Should you choose to enter the maze please inform our team upon arrival in store of your claustrophobia

There are some obstacles to navigate inside the maze that may be cumbersome for pregnant women. The maze is for all ages and we frequently have small children up to elderly adults complete the maze all the time but we leave the choice to enter or not, entirely up to you.

Anyone is welcome to complete the maze. However, both our Auckland and Queenstown mazes include strobe lighting that may not be recommended for people with photosensitive epilepsy. Should you choose to enter the maze please inform our team upon arrival in store of your medical condition. For more information please contact us on: info@odysseysensorymaze.co.nz

Anyone of any physical condition is welcome to complete our maze. The maze does include obstacles to navigate, strobe lighting and dark spaces that may make the maze difficult for those with a disability. We leave the choice to enter the maze entirely up to you and should you decide to enter we offer a discounted rate for those with disabilities. Although do note that our Queenstown maze isn't wheelchair accessible. Please inform our team upon arrival in store of your disability. For more information please contact us on: Auckland@odysseum.co.nz or Queenstown@odysseum.co.nz

Our crew closely monitor you whilst you're inside the sensory maze. On rare occasions, customers decide they need to leave the sensory maze. Should this happen to you, we ask that you wave at one of our security cameras to signal to our crew to come and collect you.

Our Auckland Maze has a wheelchair accessible route that allows a customer to experience part of the maze while in a wheelchair. Due to this we have a discounted rate available in-store only. Please call or email ahead for further info.